Return & Refund Policy 🔄
At Noriqeva™, we want you to feel confident when choosing products for your pet and your home. This policy explains our 180-day return window, eligibility, replacement procedures, and refund processing. 🏡✨
⏳ 1. 180-Day Return Window
Generous Return Period
Noriqeva™ offers a generous 180-day return window. Eligible products may be returned within 180 calendar days after delivery. ✨
Standard Return Conditions
To qualify for a standard return, the item must generally be:
- ✨ In the same condition in which it was received
- 🐾 Unused and unworn, where applicable
- 📦 Complete with original components and accessories in original packaging
- 📋 Accompanied by order number, receipt, or proof of purchase
* Items showing significant use, unauthorized modification, or missing essential components may not qualify for standard preference-based returns.
📋 2 & 3. How to Request & Return Address
How to Request a Return
Contact our customer support team at service@noriqeva.com with your order number, product name, reason, and relevant photos/videos. Once reviewed and approved, we will provide authorization and instructions. 💌
⚠️ Important Return Address Note
Do not automatically send returns to our registered company address. After your return request is approved, our team will provide the correct return warehouse address to ensure your package reaches the right facility!
📦 4 & 5. Return Shipping Costs & Damaged Orders
🔄 Preference-Based Returns
For returns resulting from change of mind, no longer wanting the product, or ordering the wrong item/quantity, the customer is generally responsible for return shipping costs. 💳
✨ Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, incorrect, or missing components, contact us promptly. We will provide an appropriate solution—including replacements, refunds, or return arrangements at no additional cost to you! 🌟
⏰ Prompt Reporting Recommendation
For visible delivery damage, we recommend reporting within 72 hours of delivery to help us investigate promptly. This recommendation does not replace or reduce our 180-day return window. 🛡️
🚫 6 & 7. Exclusions & Original Shipping
Items Not Eligible for Standard Return
Exclusions may include perishable goods, personalized/custom items, items unresalable for hygiene reasons after use, hazardous materials, gift cards, and final sale items. However, if they arrive damaged or defective, they are still fully covered! ✨
Original Shipping Charges
For ordinary preference-based returns, original shipping fees are generally non-refundable. For confirmed defective or misdescribed items, appropriate solutions will be provided without extra cost. 💱
🔄 8 & 9. Exchanges & Statutory Rights
How Exchanges Work
The simplest way is to request a return for the original item and place a new order for your preferred item. For damaged or defective products, we can also arrange direct replacements when appropriate. 📦
European Union & Statutory Rights
Our 180-day return policy does not reduce or replace any mandatory consumer rights (such as the EU 14-day statutory withdrawal period) available under applicable law. Where statutory rules provide greater protection, they apply. 🌍
💳 10 to 14. Inspection, Refunds & Delays
Inspection & Refund Processing
Once your return reaches our facility and passes inspection, approved refunds are initiated within 5–10 business days to your original payment method. ✨
Refund Delays & In-Transit Orders
If more than 15 business days pass after approval and you haven't received funds, contact us at service@noriqeva.com. If an order is already in transit when cancelled, you may return it under our 180-day policy upon arrival. ⏱️
💌 15. Need Help With a Return or Refund?
If you have questions regarding return eligibility, damaged items, or refund status, our support team is ready to assist you:
Email: service@noriqeva.com
Phone: +86 18758082805
Business Hours: 9:00 AM – 10:00 PM