Contact Us 📞
🏢 Company Information
Store: noriqeva.com
Brand: Noriqeva™
Company Name: Hangzhou Xincheng Menghu E-commerce Co., Ltd.
Unified Social Credit Code: 91330108MAKAX23D36
Legal Representative: Qian Yisheng
Company Address: Room 31409, 3rd Floor, No. 1040 Yueming Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Company Phone: +86 18758082805
Company Email: service@noriqeva.com
Business Hours: 9:00 AM – 10:00 PM
✨ Noriqeva™ is owned and operated by Hangzhou Xincheng Menghu E-commerce Co., Ltd.
✨ We’re Here When You Need Us 🐾
Have a question about a product, an existing order, shipping, returns, or anything else related to your Noriqeva™ shopping experience? 🛒
Our customer support team is available to help. 💬
We aim to make it easy to reach us whenever you need clarification before placing an order or assistance after your purchase. ❤️
📞 Phone Support
+86 18758082805
You may contact our customer support team by phone during our published business hours. 🕒
✉️ Email Support
Recommended for order details, shipping concerns, returns, refunds, or product inquiries with photos/details. 📸
📍 Company Address 🏢
Hangzhou Xincheng Menghu E-commerce Co., Ltd.
Room 31409, 3rd Floor
No. 1040 Yueming Road
Changhe Subdistrict, Binjiang District
Hangzhou, Zhejiang, China
Please note that this is our registered company address.
🚨 Do not send product returns to this address unless our customer support team specifically instructs you to do so.
If a return is approved, we will provide the appropriate return instructions and return destination separately. ✨
🕘 Customer Support Hours ☀️
9:00 AM – 10:00 PM
We review customer inquiries during these business hours and aim to respond as promptly as reasonably possible. ⚡
Messages received outside our support hours will be reviewed during the next available service period. 🌙
📦 Already Placed an Order? 🐾
If your message relates to an existing purchase, please include your order number when contacting us. 🔢
Where relevant, you may also include:
- 👤 The name used when placing the order
- 📧 The email address associated with the purchase
- 🥣 The product involved
- 📝 A brief description of your question or issue
- 📸 Photos or videos if they help explain a damaged, defective, or incorrect item
Providing this information can help us identify your order and assist you more efficiently. ✨
🐱 Product Questions 🐶
If you would like additional information before placing an order, feel free to contact us about product features, everyday use, care, or other information shown on our website. 🥣✨
We want customers to have clear information before making a purchase. ❤️
🚚 Shipping & Delivery Support 📦
If you have questions about your shipment or tracking information, please contact us at:
Include your order number so our team can review the relevant order information. 🔢
If tracking appears unusually delayed or your shipment may have encountered a delivery issue, please contact us rather than assuming the matter has been automatically closed. 🔍
🔄 Returns & Refunds 💌
For return or refund requests, contact:
Please do not return an item without first contacting our customer support team. 🛑
Once your request has been reviewed, we will provide the applicable instructions based on our Return & Refund Policy. ✨
✨ Stay Connected With Noriqeva™ 🐾
Every question matters to us, whether you are choosing a product for your pet, checking the progress of an order, or looking for help after delivery. ❤️
We are committed to keeping communication clear, accessible, and straightforward throughout your shopping experience. 🌟